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Order Status

Orders move through a series of statuses as they progress from creation to fulfillment.

Status flow​

The typical progression is:

Order Placed → Order Received → Ready for Pickup → Fulfilled

An order can also be Cancelled from any status.

Status descriptions​

Order placed​

The initial status when an order is created. The order has been recorded in Plantrunner but hasn't been sent to or acknowledged by a vendor yet.

Order received​

The vendor or supplier has received and acknowledged the order. Use this status when you've confirmed the order is being processed.

Ready for pickup​

The items are available for collection. Use this status when the vendor notifies you that the order is ready.

Fulfilled​

The order is complete. Items have been delivered or picked up and brought to the customer location.

Cancelled​

The order was cancelled and will not be fulfilled. You can cancel an order from any status.

Updating status​

For Admins and Order Admins:

  1. Open the order from the Orders table
  2. Use the quick action buttons in the Update Status section, or
  3. Click Edit and change the Status dropdown
  4. Save

Admins can also use the quick action buttons directly in the Orders table to advance orders to the next status.

For Employees:

Employees can only update status on their own orders when the order is Ready for Pickup. At that point, they can mark it as Fulfilled or Cancelled.

Notifications​

The system sends email notifications for status changes:

  • When an order is placed, admins receive a notification
  • When status changes to Received or Ready for Pickup, the employee who created the order is notified

Filtering by status​

On the Orders page, filter the table by status to see:

  • All open orders (placed, received, ready for pickup)
  • Completed orders (fulfilled)
  • Cancelled orders