Contact Support
If you're experiencing an issue that isn't covered in our documentation, there are several ways to get help.
Before contacting support
- Check the FAQ for answers to common questions
- Review Common Issues for known solutions
- Check Mobile Troubleshooting for app-specific issues
Getting help
Email
Reach out to the Plantrunner support team via the contact email provided in your account settings.
In-app
Use the notifications and feedback features within Plantrunner to report issues directly.
What to include
When reporting an issue, include:
- Description of the problem
- Steps to reproduce -- What were you doing when the issue occurred?
- Device and browser -- Mobile app (iOS/Android) or web (Chrome/Safari/Firefox)?
- Screenshots -- If applicable, include screenshots showing the issue
- Error messages -- Copy any error messages you see