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Notification Settings

Plantrunner supports multiple notification channels to keep your team informed. Employees configure their own preferences in Personal Settings > Notifications.

Company-level settings​

In Company Settings > Payroll, admins can configure:

  • Email admins when employees log time -- Send email notifications to Full Administrators and Employee Administrators when timesheets are submitted

Employee notification preferences​

Each employee can configure their own notification preferences in Personal Settings > Notifications:

Service Reminders​

  • Enable service reminders -- Get notified about upcoming scheduled services
  • Send reminder at -- Choose what time to receive the reminder (6 AM - 9 AM)

Timesheet Reminders​

  • Enable timesheet reminders -- Get reminded to log hours
  • Reminder time -- When to send the reminder (9 AM - 7 PM)
  • Reminder days -- Which days of the week to send reminders

Admin Alerts (admins only)​

Admins can enable alerts for employee activity:

  • Employee check-in alerts -- When employees check in at service locations
  • Employee check-out alerts -- When employees check out from service locations
  • Timesheet logged alerts -- When employees log time entries

Admin alert preferences also control whether admins receive event alerts for the areas they manage, such as plant health issues, order lifecycle changes, and customer payment failures.

Notification channels​

Push notifications​

Sent to the mobile app via Firebase Cloud Messaging. Requires the employee to have notifications enabled on their device. See Push Notifications.

If push notifications are not enabled, a prompt will appear to enable them.

In-app notifications​

Important event notifications are also saved in Plantrunner. This keeps a notification history available even if mobile push delivery is unavailable for a device.

Email notifications​

Sent to the employee's email address for important events like:

  • Email verification
  • Password reset

Event notification coverage​

Plantrunner sends role-aware notifications for:

  • Order lifecycle changes -- Admins or assigned employees are notified as orders move through placed, received, ready for pickup, fulfilled, or cancelled
  • Plant health issues -- Plant-managing admins are notified when a plant is marked needs attention or critical
  • Route assignments -- Employees are notified when they are assigned to or removed from a route
  • Customer payment failures -- Full admins are notified when a customer billing payment fails
  • Timesheet activity -- Admins can be notified when employees log time

Duplicate event notifications are deduplicated so the same event is not repeatedly sent to the same recipient.